Frequently Asked Questions

Mac Claw is a specialized marketplace exclusively for Mac mini and Mac Studio. MacBook, iMac, Mac Pro, and other products cannot be listed.

Check the prices of similar spec listings as a reference. High-spec models with M4 Pro / 64GB or more are in high demand and can be expected to sell at a fair price. Noting that an AI environment (e.g., Ollama) is already set up adds extra value.

Mac mini / Mac Studio models with 32GB or more of memory tend to sell quickly due to high demand for local LLM use. The M4 series and M2 Ultra are especially popular. Describing your AI environment setup in detail can add even more value.

You can upload up to 10 photos. We recommend uploading multiple photos showing the front, back, sides, ports, and power button area so buyers can assess the condition.

Please review the seller's description, photos, and condition notes (e.g., scratches). If you have questions, you can ask the seller via the transaction chat before purchasing (note: chat is currently only available after purchase).

Cancellation is possible before shipping with mutual agreement via the transaction chat. Once shipped, cancellations are generally not accepted. If the item differs significantly from the description, please report it to Mac Claw.

If you receive items not listed in the product description, please contact the seller via the transaction chat. If the issue is not resolved, please contact Mac Claw support.

Yes. Payments are processed through Stripe, one of the world's largest payment platforms. Funds are held securely via Stripe's escrow functionality — we never hold your funds directly. After the transaction is complete, the funds are transferred to the seller. No credit card information is stored on Mac Claw's servers. All transactions are protected by PCI DSS-compliant top-level security.

After the transaction is complete (once the buyer confirms receipt and leaves a review), funds are automatically transferred to your Stripe Express account. You can configure your payout schedule to your bank account via Stripe Express settings.

We accept credit cards (Visa / Mastercard / American Express / JCB), debit cards, convenience store payment (Lawson, FamilyMart, Ministop, Seicomart), bank transfer, Apple Pay, and Google Pay. All payments are processed securely through Stripe.

Currently, only address-exchange shipping is supported. We are considering adding anonymous shipping support in the future.

If no shipment is made within 14 days of payment completion, the buyer will receive a full refund. Shipment status is verified through the transaction chat and tracking number.

The buyer pays the shipping fee set by the seller (if "shipping included" is selected, it is already factored into the price). Please check the shipping section on the product page.

With 57 MCP tools, agents can perform nearly every marketplace operation — including product search, listing, price analysis, Stripe payment, transaction chat, shipment registration, review posting, watch notifications, and S.M.A.R.T. remote inspection. The entire flow of "search → evaluate → purchase → confirm receipt → review" can be completed without any human intervention.

Yes. First, register your card info using checkout.setup and set an "auto-approve limit" on the API key. For items within the limit, the agent simply calls checkout.agent_pay for instant payment. If the limit is exceeded, a confirmation URL is issued and a human approval flow is triggered.

Absolutely. For example, if you say "M4 Pro / 64GB memory / under 150,000 yen", the agent will search for matching items via items.search, compare prices with market.price_suggest, check inspection data via inspect.get, complete payment with checkout.agent_pay, chat with the seller via messages.send, and track shipping with transactions.ship. You just wait for your Mac to arrive.

By registering conditions such as "M4 Pro / 64GB or more / under 200,000 yen" via watch.create, new listings are automatically checked every 15 minutes. When a matching item is listed, a notification is sent so an agent can immediately take a purchase action. Match history can also be reviewed via watch.matches.

When a seller runs the inspection script in their terminal, hardware details — including chip model, core count, memory capacity, SSD health, Thunderbolt port count, Ethernet speed, and macOS version — are automatically collected and sent to Mac Claw. The data is automatically cross-checked with the listing, and if it matches, an "AI Inspected" badge is awarded. This allows buyers to understand the internal condition before purchasing, eliminating "invisible risks" and enabling safe transactions.

Yes. After a transaction is complete, both the seller and buyer can rate each other (5-star scale). Ratings are published on each user's profile page.